Shipping & Delivery

All of our orders are processed and dispatched from our warehouse and fulfillment center in Leicester UK.

All Orders will be Shipped the following working day, Monday to Friday.
We have a dedicated shipping postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.

We charge fixed shipping costs for All UK orders under £30.00. UK shipping charges:

Hermes Tracked – £2.95 (3-5 working days)

Royal Mail Tracked – £5.95 (2-3 working days)

DPD Express Tracked – (2-3 working days)

All shipping times are estimates and can vary, please be patient, no refunds will be given for orders that arrive after the estimated delivery time.

UK includes all the regions in the United Kingdom including the islands. But note that Republic of Ireland does not come under UK.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Hermes, DPD, DHL, and UK Mail.

In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.

We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.

For any queries regarding delivery or tracking, please contact our order management team on orders@itsnotsmoke.co.uk.